QICKY GLOBALTECH Pvt. Ltd. operates Qicky, a digital lending platform acting as a Loan Service Provider (LSP) / Digital Lending Platform. Loans facilitated on our platform are provided and disbursed by our RBI-regulated lending partner. We follow the grievance redressal framework prescribed under the RBI Guidelines on Digital Lending and the Fair Practices Code, and aim to acknowledge every complaint promptly and resolve it within the timelines below.

For any query or complaint relating to your loan application, offer, disbursal, repayment, or the Qicky platform, please contact our support team first. Most issues are resolved at this stage.

If your complaint is not resolved to your satisfaction within a reasonable time, or you wish to escalate, you may contact our Grievance Redressal Officer:

The GRO will acknowledge your grievance within 3 working days and endeavour to resolve it within 15 working days of receipt.

As the loan is provided by our RBI-regulated lending partner, certain grievances (for example, relating to sanction terms, interest, foreclosure, or credit-bureau reporting) may be escalated to the lending partner's Grievance Redressal / Nodal Officer:

If your complaint is not resolved within 30 days, or you are not satisfied with the resolution provided, you may escalate it to the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021:

• RBI Complaint Management System (CMS) portal: https://cms.rbi.org.in
• Toll-free number: 14448 (9:30 AM to 5:15 PM, Monday to Friday)
• By post: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

• Your full name and registered mobile number
• Your loan application / account reference (if any)
• A clear description of the issue and the resolution you seek
• Any supporting documents or screenshots

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